Refund policy

Last updated: October 28, 2026

At Yardvora, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order, even if the product has been opened, installed, activated, or used, provided that:

  • The item is returned within the 30-day return period.
  • The product is returned with all available original accessories, manuals, components, and packaging whenever possible. Missing original packaging does not by itself make an item ineligible for return.
  • The item has not been intentionally damaged, excessively misused, or modified beyond normal use.
  • You provide valid proof of purchase, such as an order confirmation or receipt.
  • You contact our customer support team to initiate the return before shipping the item back.

Normal use, including signs of ordinary use, does not by itself make an item ineligible for return.

Non-returnable items

  • Products intentionally damaged, excessively misused, or modified beyond normal use.
  • Products damaged due to incorrect assembly, improper operation, improper storage, unauthorized modifications or repairs, or failure to follow the manufacturer’s instructions.
  • Products with intentionally removed or altered serial numbers, identification labels, or manufacturer markings.

Damaged or incorrect orders

Please inspect your order upon delivery. If your item arrives damaged or defective, or you receive the wrong product, contact us within 48 hours of delivery and include photos of the issue. Where appropriate, we will arrange a replacement, exchange, or full refund.

Return shipping

If you change your mind, we will cover the return shipping costs. If the product is faulty, damaged on arrival, or we shipped the wrong item, we will also cover the return shipping costs.

Refunds

Refunds are processed after we receive and inspect the returned item. Approved refunds will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, additional processing time may apply.

Exchanges

We replace items if they are defective, damaged, or you received an incorrect product.

Order cancellation

Orders may be cancelled before they have been dispatched. Once an order has shipped, our standard return policy applies.

Contact us

For all return or refund requests, please contact our customer support team:

Yardvora
Email: contact@yardvoraa.shop
Address: 512A Simonds Loop, San Francisco, CA 94129, USA
Working hours: Monday–Friday, 10:00–18:00 (Pacific Time)

Please include your order number in all correspondence so we can assist you as quickly as possible.